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Cloud-based Phone System

  • Cloud-based Phone System

When you think of technology, you immediately imagine computers, smartphones, tablets, and other gadgets. However, there is one major piece of technology that still remains from the old days and just keeps changing and evolving with the times – phones. Most companies do not want to give smartphones to their employees for regular use, particularly if employees work in the office. Instead, companies are moving to new technological advances like virtual phones and soft phones. Even the landline is still used in offices, but it is connected to the network, making all of the information (including voicemails) easily accessible from anywhere.

Phones have changed and evolved, keeping the same basic functions while incorporating many of the technological advances to keep them relevant and affordable. This means moving much of the functionality to the cloud.

Understanding VoIP

Voice over Internet protocol, typically referred to as VoIP, lets you access your phones from anywhere. Traditional landlines have fantastic voice quality and you don’t have to worry about dropped calls, but with as much travel and telecommuting as is common in today’s business world, you probably cannot get by with just having landlines for employees. Of course smartphones are an option, but they tend to be a very expensive option, particularly if employees lose or break a phone. They also have the drawback of having unreliable service in some locations, which can be detrimental to managing clients.

VoIP gives you the best of both types of phones, letting people work from home using the same lines through a designated IP phone system. They can listen to voice mails, make calls, attend conference calls, and talk with coworkers without so many of the problems inherent with more traditional phone systems. Instead of being based on landlines or cell towers, the VoIP system works through software.

Two VoIP Options

For larger companies, there is the option to self-host VoIP. It requires dedicated staff who will work on the business’s systems (such as the LAN). They will be responsible for managing, upgrading, and patching the software as the technology changes and evolves. It is recommended in businesses that have a large portion of the staff work remotely or need to have constant access outside of regular business hours because VoIP is more cost effective.

For small to medium sized businesses, or those that do not have a large number of staff members who telecommute, the cloud-based VoIP is a better choice. This version is managed, including implementation and maintenance by experts of the service provider. It is far more cost effective because you won’t need to manage the hardware or dedicate staff to maintaining the technology. Customization and configuration is managed by experts who can make recommendations, particularly during the implementation and training period. Also, VoIP can be connected to mobile devices, so that staff can access their information from mobile devices.

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